Founding Product Operations Engineer / Technical Program Manager
May 2026 – PresentXBOW · Dublin, Ireland
- Run large-scale, cross-functional programs for company-priority initiatives, owning scope, dependencies and delivery across engineering, product and go-to-market.
- Built an AI triage pipeline where LLM classifiers sort, de-duplicate, score and route every customer request to the right owner. Anything uncertain goes to a human.
- Evaluation before shipping: every model change is tested against real historical data, and every automated decision leaves an audit trail.
- Run the Product & Engineering planning cycle and launch process, including an LLM workflow that turns release tickets into launch posts, FAQs and sales one-pagers.
- Built a Product Hub and self-updating dashboards, so priorities, roadmap and feedback trends are visible without a status meeting.
- Work AI-native every day, with an agentic setup that plans my day, writes meeting notes, drafts docs and builds tooling. It always asks before it acts.

